An inquiry in to a sustainability solution for boutique hotels:a case study of the boutique hotels in Sri Lanka

Pathirana, Madura Thivanka (2020) An inquiry in to a sustainability solution for boutique hotels:a case study of the boutique hotels in Sri Lanka. Doctoral thesis, University of Wales Trinity Saint David.

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Abstract

Key purpose: Key attention of this research is for Boutique Hotels in Sri Lanka. Apart from that, attention has paid to drive the hotels to long-term survival while facing macro and micro level environmental challenges. Therefore, the aim of this study is to develop a specific business model for long-term survival of Boutique Hotels of Sri Lanka as a strategic intervention to its existing business model. Methodology: For the data collection purpose, samples of nine Boutique Hotels have been selected from Galle district, Sri Lanka. Nine face-to-face interviews took place with senior managers from each Boutique Hotel followed by nine face-to-face interviews with the guests who were residing in the hotel by the time of the research. The interview guides have been created based on eight performance indicators that have been identified through literature review. To analyse the data Nvivo12 qualitative data analysis software was used. Data was analysed using the output of the software and codes identified from the literature review. Analysis and Findings: Analysis carried out based on managers' requirements and guests’ requirements. Based on that most suitable eight elements identified as the strategic interventions to the existing business models of the boutique hotels. While most of the boutique hotel managers were confirmed that having a specific business model for Boutique Hotels will be able to drive the hotels to a long-term survival in financial and non-financial aspects. Therefore, by using the identified performance indicators the strategic intervention created as the proposed business model for the boutique hotels in Sri Lankan context. The final output of the research adding new knowledge to the limited knowledge about the successful Sri Lankan Boutique Hotel operations. Furthermore, development of the business model for long-term survival will be beneficial for the existing and upcoming Boutique Hotels to drive the hotels to long-term survival in Sri Lanka. Key words: Boutique Hotels, Economic Sustainability, Business Models

Item Type: Thesis (Doctoral)
Uncontrolled Keywords: boutique hotels sustainability business models
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HF Commerce
Divisions: Theses and Dissertations > Doctoral Theses
Depositing User: Sandra Stedman
Date Deposited: 05 Jan 2021 10:29
Last Modified: 05 Jan 2021 10:29
URI: https://repository.uwtsd.ac.uk/id/eprint/1556

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