The Effects of using Artificial Intelligence Facilities in Building Harmonious Communities in Property Management in Hong Kong and China

Lui, Edward Yau-hang (2022) The Effects of using Artificial Intelligence Facilities in Building Harmonious Communities in Property Management in Hong Kong and China. Doctoral thesis, University of Wales Trinity Saint David.

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This research attempts to explore the effects of using Artificial Intelligence (AI) facilities to build harmonious communities in residential estates in Hong Kong and mainland China. Three studies have been conducted with positive findings. Study 1 collects primary data from ten (10) senior property management professionals from top tier land developers in Hong Kong, to identify the effects of using AI facilities that outperforms traditional human-led property management services in terms of service efficiency. The finding is positive and the theory of “Building Harmonious Communities with AI Facilities in Property Management in Hong Kong” is established in Study 1. Study 2 and Study 3 aims to testify the hypotheses that AI facilities help building harmonious communities via five (5) independent variables paired with five (5) selected mediating variables including “Service Quality” with “Service Efficiency”, “Social Chat Group” with “Happiness”, “On-line booking platform” with “Service Fairness”, “Access Control System” with “Conflict” and “Chatbot Solution” with “Complaint”. These matched pairs of variables help predicting the building of harmonious communities within the estate. Study 2 was conducted in Hong Kong and Study 3 in mainland China, so as to explore the extent to which my findings are consistent across different regions in China. Some contributions are noted that AI facilities (i) are of higher efficiency that outperforms traditional human-led services in property management; (ii) achieve cost saving; and (iii) help building harmonious communities with matched pairs of variables. Limitations of the research include time constraint to obtain larger sample for analysis and government stringent policies on quarantine for travellers due to COVID-19 pandemic.

Item Type: Thesis (Doctoral)
Uncontrolled Keywords: artificial intelligence, building facilities, harmonious communities
Subjects: D History General and Old World > DS Asia
H Social Sciences > HT Communities. Classes. Races
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: Theses and Dissertations > Doctoral Theses
Depositing User: Lesley Cresswell
Date Deposited: 25 Mar 2022 11:30
Last Modified: 25 Mar 2022 11:34

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