Usability and UX Evaluation of an Online Interactive Virtual Learning Environment: A Case Study of Wales’ Virtual Hospital

Layas, Fatma and Rendon-Guerrero, Yolanda and Stokes, Timothy and Jenkins, Sean (2023) Usability and UX Evaluation of an Online Interactive Virtual Learning Environment: A Case Study of Wales’ Virtual Hospital. In: Connectivity and Creativity in times of Conflict. Cumulus Conference Proceedings no.9., April 12-15 2023, Antwerp.

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Clinical placements are an essential component of the education provision for students of medicine and other health professions. However, opportunities to achieve learning outcomes cannot be consistent across students due to the very nature of their exposure to different patients in different timeframes and settings. In addition, the unpredictability of attendance of patients and the impact of the COVID-19 pandemic has resulted in few opportunities to experience more than one point in a patient journey. An innovative online virtual environment named Wales’ Virtual Hospital (WVH) was developed using agile software development and User-Centred Design approach. This research paper presents the comprehensive usability and user experience (UX) studies that were conducted to evaluate all aspects of WVH by end-users and experts. The main contribution of this research is in the case study of evaluating a newly developed innovative online virtual environment, where behavioural and subjective feedback were collected to test the usability and the effectiveness of the learning experience. For this paper not all the outcomes of the evaluation process are reported, instead a key outcome of each iterative cycle is given as an example. The evaluation approach developed and used in this research could be adopted by other researchers to evaluate similar systems.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: VR, Educational Challenges, Usability, User Evaluation, Expert Evaluation.
Subjects: Q Science > QA Mathematics > QA76 Computer software
R Medicine > RA Public aspects of medicine
Divisions: Institutes and Academies > Wales Institute for Science & Art (WISA) > Academic Discipline: Applied Computing
Depositing User: Lesley Cresswell
Date Deposited: 17 May 2023 12:28
Last Modified: 09 Jan 2024 16:54

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