What are the key determinants of an effective business process management in a logistics company and assess how best a strategic business management framework can be developed in order to enhance service excellence: Case study of Tranex Express Nigeria?

Osagie, Joan (2021) What are the key determinants of an effective business process management in a logistics company and assess how best a strategic business management framework can be developed in order to enhance service excellence: Case study of Tranex Express Nigeria? Doctoral thesis, University of Wales Trinity Saint David.

[img]
Preview
Text
Osagie, Joan (2021) DBA What are the key determinants of an effective business process management.pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.

Download (3MB) | Preview

Abstract

The term process management in logistics activities has evolved over the years because the centralization of business process through the application of ERP has enabled firms manage their day-to-day activities seamlessly. Although companies reporting platforms have integrated into their supply chain management the benefits of this process will be linked into service excellence which enables firm to enjoy positive and dynamic process flow. Therefore, to evaluate how firms enjoy this positive and dynamic benefits thesis literature review showcased the essence of enterprise resource planning (ERP) in business process management; other forms of business process (BP) were reviewed some of which are lean and six-sigma, however, research focused more on ERP and how it has been applied in integrating business processes from production to distribution of products through logistics. This study provided a thorough understanding of Tranex Logistics and their ability to achieve their long-term mission and vision; also, their ability to become customer/employee and investor of choice is tested by their ability to sustain their business structure without restricting information flow, partnership working and agility across all logistics activities. Basic elements which have been assessed in this thesis are related to data management and impact of information technology (IT); thesis evaluated three frameworks of ERP which are visibility, collaboration, and agility. Finally, thesis examined how business process management has evolved from manual ways of working to centralized system of process management with the aid of software applications/ERP and how business threats are being managed in Tranex Logistics; This thesis will access the role of ERP in logistic business process management in Covid-19 Pandemic which shows that ERP enabled firms to re-strategize during the pandemic and showcased the importance of ERP by demonstrating how it assisted firms in sustaining their process. To achieve the aims and objectives of this study author coordinated a qualitative research in Tranex Logistics by collating empirical data from among 29 employees:→subordinate and middle level managers/superordinate some of which are IT manager/finance manager while some of the subordinates are drivers, tracking officers, customer care and workshop repairers; tool applied in data collection are in-depth interviews. Data collected were analysed through the aid of thematic analysis and the core themes derived are: -1) information flow 2) partnership working 3) agility 4) service excellence and 5) revenue. Various themes were analysed, and investigation enabled researcher develop themes which provided a landmark to the importance of business process management based on data analysed. The research result outcome showcased the main strategic business management framework which has enhanced Tranex Logistics to incorporate ERP; thus, the effect of business process in Tranex Logistics has enabled them increase and monitor revenue; develop strategic business method of partnership working and above all increase information flow across various organization silos through the aid of artificial intelligence/ERP they are able to monitor and manage big data analytics and ensure information accuracy across all platforms which has enabled them build accurate market intelligence which has facilitated effective customer excellence. This study will enable Tranex Logistics identify areas whereby they can apply ERP to manage their day-to-day activities and it will help them design their business processes to equate value for money spent.

Item Type: Thesis (Doctoral)
Uncontrolled Keywords: Business process management, ERP, logistics
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Theses and Dissertations > Doctoral Theses
Depositing User: Natalie Williams
Date Deposited: 08 Feb 2022 12:55
Last Modified: 17 Feb 2022 10:28
URI: https://repository.uwtsd.ac.uk/id/eprint/1898

Actions (login required)

View Item View Item