Development of a Change Management Framework to enhance Business Model Innovation, which improves organizational performance in the Nigeria travel sector

Akinyemi, Oluwabusolami (2022) Development of a Change Management Framework to enhance Business Model Innovation, which improves organizational performance in the Nigeria travel sector. Doctoral thesis, University of Wales Trinity Saint David.

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Abstract

The proficiency of survival of an organization depends on the ability to adapt to change, and change is a dynamic tool that impacts organizational growth and performance. The travel industry is one of the largest productive and diverse sectors comprising transportation, accommodation, food and beverage, entertainment, which are interlinked. The vastness in structure and composition of the travel industry allows several factors to impact the operation of the travel sector. This research identifies the level of impact that the internal and external factors have on the travel sector's business model innovation and analyze the key challenges faced during the implementation of business model innovation. This research further addresses the gaps in business model innovation research undertaken in the travel industry. The literature review provides a better understanding of the previous and current business model innovation in the Nigerian travel sector while incorporating a change management framework designed to create a productive and stable way of implementing change into the business model of the travel agency.This research adopts mixed embedded method research using a qualitative approach to support a quantitative system for data collection and analyses to accomplish the above. A quantitative method was adopted using a general survey constructed to focus on the business model innovation and the travel industry operations in Nigeria, examining its strategies and ability. Three hundred surveys were received and analyzed using SPSS, analysis connexion and regression, and tested hypotheses. Six interviews focused on the top management team to provide an adopted view of internal operations and their effect on the external environment. Interviews were adopted as a qualitative method to understand the factor affecting business model innovation in the Nigerian travel sector and the strategies adopted in developing a business model innovation from the management perspective.Certain limitations like the global pandemic Covid-19 slowed down the progress of the research, furthermore. The time constraint and lack of specific resources were obstacles; the mixed embedded method was also time-consuming.The findings address the research objectives of this research while contributing to the existing business model innovation literature by providing a broader view of the travel sector as it creates a clear roadmap for integration and value creation. Several kinds of literature drive this, theories and data collection which aims at identifying the factors affecting the BMI in the travel sector. And also, constructively studying change management theories like Lewin’s and Kotter’s theory aids in developing a suitable change management framework that serves as a roadmap in generating insight to help envisage, strategize, and address issues respectively to change.The contribution of this research addresses the importance of integration and implementation in the operation chain. Creates an understanding of the business model innovation as the sequence of activities that are technically and economically expressed from the beginning of the development stage to the implementation of a change management framework until its final commercialization and the importance in the business model innovation. Furthermore, this research also develops a change management framework that acts as a support system and catalyst for growth, sustainability, and adaptability. Lastly, the recommendation is established based on the result collected from the research, which focuses on identifying specific measures to fill research gaps in practice, knowledge and the Travel sector. The need for theoretical exploration of the impact of the change management framework in the BMI in the Nigerian travel sector is crucial to understanding the process and capacity of a change management framework. This research developed a suitable framework to improve organizational performance by studying Lewin theory's research gaps.

Item Type: Thesis (Doctoral)
Uncontrolled Keywords: Change management, Nigeria, travel industry
Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Theses and Dissertations > Doctoral Theses
Depositing User: Natalie Williams
Date Deposited: 15 Aug 2022 14:23
Last Modified: 25 Nov 2022 09:54
URI: https://repository.uwtsd.ac.uk/id/eprint/2064

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