Developing a national framework of quality indicators for public hospitals.

Simou, Effie and Pliatsika, Paraskevi and Koutsogeorgou, Eleni and Roumeliotou, Anastasia (2014) Developing a national framework of quality indicators for public hospitals. The International Journal of Health Planning and Management, 29 (3). e187-e206.

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Abstract

Background: The current study describes the development of a preliminary set of quality indicators for public Greek National Health System (GNHS) hospitals, which were used in the "Health Monitoring Indicators System: Health Map" (Ygeionomikos Chartis) project, with the purpose that these quality indicators would assess the quality of all the aspects relevant to public hospital healthcare workforce and services provided. Methods: A literature review was conducted in the MEDLINE database to identify articles referring to international and national hospital quality assessment projects, together with an online search for relevant projects. Studies were included if they were published in English, from 1980 to 2010. A consensus panel took place afterwards with 40 experts in the field and tele-voting procedure. Results: Twenty relevant projects and their 1698 indicators were selected through the literature search, and after the consensus panel process, a list of 67 indicators were selected to be implemented for the assessment of the public hospitals categorized under six distinct dimensions: Quality, Responsiveness, Efficiency, Utilization, Timeliness, and Resources and Capacity. Conclusion: Data gathered and analyzed in this manner provided a novel evaluation and monitoring system for Greece, which can assist decision-makers, healthcare professionals, and patients in Greece to retrieve relevant information, with the long-term goal to improve quality in care in the GNHS hospital sector.

Item Type: Article
Subjects: R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions: Institutes and Academies > Institute of Inner City Learning
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Depositing User: Eleni Koutsogeorgou
Date Deposited: 19 Dec 2022 16:33
Last Modified: 11 Sep 2024 17:03
URI: https://repository.uwtsd.ac.uk/id/eprint/2179

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