The role of Chatbots in Industry 4.0

Khan, Hasan Ahmed and Walcott, Terry H. (2023) The role of Chatbots in Industry 4.0. In: 2023 International Conference on Computing, Electronics & Communications Engineering (iCCECE), 14-16 August 2023, Swansea.

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Conversational artificial intelligence (CAI) more often denoted as a chatbot is an instantaneous approach used for depicting answers to those humans wanting to solicit queries via this medium. A tiny pop icon and or imagery often located at the bottom of a window (i.e., nearer the rightmost corner) of most webpages, used for asking questions whilst shopping online and in some instances also making payments. Chatbots are considered revolutionary owing to the user interface design specificity of each. Henceforth, they do ensure that human and computational interaction are primarily interactive. Because of this, they are equipped to navigate all associated digital platforms. The versatile nature of said chatbots has allowed for businesses operating online to exploit its core functionalities and in essence has created a hotpot for handling many tasks. Whatever we can envision, a chatbot can in principle be used to aid humans and has grown predominantly in the context of social media, logistics and scheduling, application functionality and even in human resources. Core algorithms seamlessly simulate, automate, and streamline customer service tasks in a quick yet convenient manner. All of which is done via access to servicing. Industry 4.0 is not an area of research that has been research in greater depth. This paper is geared towards demonstrating the viability of and stages of its usage will in industrial settings.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ** From Crossref proceedings articles via Jisc Publications Router ** History: ppub 14-08-2023; issued 14-08-2023.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Q Science > QA Mathematics > QA76 Computer software
T Technology > T Technology (General)
Divisions: Institutes and Academies > Wales Institute for Science & Art (WISA) > Academic Discipline: Applied Computing
SWORD Depositor: JISC Publications Router
Depositing User: JISC Publications Router
Date Deposited: 19 Sep 2023 13:55
Last Modified: 19 Sep 2023 13:55

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