Mahmoud, Ali B. and Reisel, William D. and Fuxman, Leonora and Hack-Polay, Dieu (2021) Locus of control as a moderator of the effects of COVID‐19 perceptions on job insecurity, psychosocial, organisational, and job outcomes for MENA region hospitality employees. European Management Review. ISSN 1740-4762
Full text not available from this repository.Abstract
We develop and test an integrated model to understand how individual differences based on internal or external locus of control influence the effects of COVID-19 perceptions on job insecurity, anxiety, alienation, job satisfaction, customer orientation, organisational citizenship behaviour (OCB), and turnover intention among customer service employees within hospitality organisations in the Middle East and North African (MENA) region. The investigation utilises variance-based structural equation modelling to evaluate a sample of 847 subject responses. We found that externally controlled employees are more likely to develop negative emotions resulting from pandemic-triggered job insecurity as well as poorer customer orientation and engagement in OCB due to worsened job satisfaction than those internally controlled. Wholistically, COVID-19 perceptions tend to indirectly hit externally controlled employees’ anxiety, customer orientation, and OCB more intensely than those with internal locus of control.
| Item Type: | Article |
|---|---|
| Additional Information: | ** Article version: VoR ** From Crossref journal articles via Jisc Publications Router ** History: epub 14-12-2021; issued 14-12-2021. ** Licence for VoR version of this article starting on 14-12-2021: http://onlinelibrary.wiley.com/termsAndConditions#vor |
| Uncontrolled Keywords: | Strategy and Management, Business and International Management |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Institutes and Academies > Institute of Management and Health > Business, Finance and Management |
| SWORD Depositor: | JISC Publications Router |
| Depositing User: | JISC Publications Router |
| Date Deposited: | 11 Jan 2022 16:22 |
| Last Modified: | 26 Oct 2023 12:47 |
| URI: | https://repository.uwtsd.ac.uk/id/eprint/1870 |
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