Davies, Jonathan (2024) Evaluating the Introduction of the Digital Intervention Patient Participation Booking within Cardiff and Vale University Health Board. Masters thesis, University of Wales Trinity Saint David.
|
Text
Davies, Jonathan (2024) MSc Evaluating the Introduction of the Digital Intervention thesis.pdf - Accepted Version Available under License CC-BY-NC-ND Creative Commons Attribution Non-commercial No Derivatives. Download (9MB) | Preview |
Abstract
Following the pandemic, outpatient waiting lists within Wales have risen significantly (Welsh Government, 2023a). Patients are waiting longer than ever before to receive treatment (Welsh Government, 2023a). To tackle waiting list (WL) issues, one solution proposed by Cardiff and Vale University Health Board (C&VUHB) is Patient Participation Booking (PPB). Evaluation will occur on how successful PPB is in achieving its aim of decreasing the Did Not Attend (DNA) rate for new acute outpatient appointments (NAOA) within C&VUHB. PPB’s success in lowering the demand on administrative services will also be a particular focus, along with improving patient communication.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management R Medicine > R Medicine (General) |
| Divisions: | Theses and Dissertations > Masters Dissertations |
| Depositing User: | Victoria Hankinson |
| Date Deposited: | 05 Aug 2024 11:23 |
| Last Modified: | 05 Aug 2024 11:23 |
| URI: | https://repository.uwtsd.ac.uk/id/eprint/3096 |
Administrator Actions (login required)
 |
Edit Item - Repository Staff Only |