Yu, Wing Lok Garry (2025) Towards Developing a Holistic Management Framework for Organizational Digital Transformation. Doctoral thesis, University of Wales Trinity Saint David.
![[img]](https://repository.uwtsd.ac.uk/style/images/fileicons/text.png) |
Text
Yu_G_DBA_Thesis.pdf - Accepted Version Available under License CC-BY-NC-ND Creative Commons Attribution Non-commercial No Derivatives. Download (14MB) |
Abstract
Within the framework of Industry 4.0, the significance of business operations has ascended to a central and pivotal position within the continually evolving sphere of digitalization. This epoch is characterized by the synergistic integration of technologies in novel and unprecedented manners, substantially shaping the course of Organizational Digital Transformation (ODT), frequently guiding it through unforeseeable avenues. The expeditious advancement of ODT has emerged as an imperative strategic mandate for enterprises, notwithstanding the challenges posed by nascent disruptive forces that possess the capacity to upheave traditional industry sectors. In recent decades, enterprises have progressively adopted digital solutions as a pivotal factor in securing their competitive edge. Nonetheless, a report published by the Boston Consulting Group (BCG) in 2018 underscores a disquieting truth: a notable majority, exceeding 78% of organizations, fell short of attaining their revenue generation objectives. Of particular concern, 73% grappled with deriving discernible business value from their Organizational Digital Transformation (ODT) initiatives. Even with a wealth of research findings linking the mounting incidence of ODT setbacks and complex undertakings to prevailing management methodologies, a more extensive inquiry is imperative to address this intricate undertaking comprehensively. Yu's 3H framework, comprising the domains of Heart, Head, and Hand, represents distinct spheres of managerial decision-making that collectively inform the integration of these domains, each exerting varying degrees of influence on organizational performance. The primary aim of this exploratory study is to delve deeply into the nuanced relationship between factors contributing to ODT failures and each of the 3H domains. The data for this research was collected through various literature, focus group interviews and a questionnaire survey. In addressing the research objectives, the study revolves around critical aspects of organizational digital transformation (ODT): understanding ODT failures, identifying key ODT challenges, recognizing significant H domains for ODT, crafting a comprehensive ODT management framework, and effectively managing the identified domains. This exploration seeks to elucidate a strategic trajectory conducive to the success of Organizational Digital Transformation (ODT) efforts. This investigation postulates the intricate interdependence among these domains by synthesizing insights derived from extant literature, employing the 3H framework as a theoretical construct. It pinpoints essential pathways for organizations to traverse the intricate hurdles associated with digital transformation adeptly. The result of these findings is the conceptualization of a comprehensive management framework. This framework, structured and informed by the study's insights, empowers organizations with a systematic approach to effectively navigate the intricate landscape of ODT. In turn, it fosters the successful implementation of ODT initiatives and bolsters organizational resilience in the face of evolving technological paradigms and disruptive forces.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Theses and Dissertations > Doctoral Theses |
| Depositing User: | Victoria Hankinson |
| Date Deposited: | 04 Aug 2025 12:51 |
| Last Modified: | 04 Aug 2025 12:51 |
| URI: | https://repository.uwtsd.ac.uk/id/eprint/3867 |
Administrator Actions (login required)
 |
Edit Item - Repository Staff Only |